You can use this form to contact me for issues that are not addressed in the FAQ’s. Please note that all spam emails will be deleted without notice and will result in you being banned from accessing this website.
Frequently Asked Questions Will Be Posted Here:
Are my credit card details stored on this website?
No. Your card details are stored on Sumup's secure servers and/or Clearpay's.
How much do you charge for postage and packing?
Postage and packing is worked out by the size and weight of the total number of items you add to your shopping cart. Some items come with free delivery, otherwise the cost of delivery is combined and you do not pay for delivery for each, individual item. It may be worth purchasing several items together rather than one at a time to save money on delivery costs. Items with free delivery are not included in the final cost, delivery for those items is still free, regardless of the number of other items you buy at the same time.
Do you offer refunds?
You can return the item within 30 days for a refund. Items must be unused by you and in their original packaging. Please make sure you know what you are buying before you pay. Some items are digital and some are physical items that will be posted to your address. All of my used items are in excellent condition, but most are without their original boxes. The buyer must pay to return items that are not defective. If you return an item that is defective, please contact us for a refund of postage costs.
What is the quality of your handmade products?
I do my very best to make things as well as I possibly can. Handmade items are rarely perfect and shouldn't be expected to be so, but products that have obvious imperfections will be marked as such. 🙂
How do I access my orders and downloads?
At the top menu, click 'Account' and 'Profile'. From here you can access your purchase and change any of your details.
Do you have any payment plan options?
Any purchases from £1 and over can be paid using Clearpay which means you can pay in 4 installments.
How do I know if something is new or used?
ALL used items will be marked as such. Anything not marked as 'used' will be new and unused.
Contact Me
Prefer to message me directly?
Business address:
ArtAwry
PO Box 725
DURHAM
DH1 9RN
United Kingdom